Welcome to Help & Support Desk For Custom Computers & Technologies Ireland

 

 IMPORTANT NEWS - WE HAVE UPGRADED ALL CUSTOM DESKTOP PC WARRANTIES TO  LIFETIME WARRANTY

EVEN IF YOUR WARRANTY HAS EXPIRED WE WILL UPGRADE YOUR HARDWARE WARRANTY TO 3 YEARS ( from date of purchase)

AND YOUR LABOUR AND SUPPORT WARRANTY TO LIFETIME FOR THE ORIGINAL PURCHASER 

TERMS & CONDITIONS APPLY FOR DETAILS PLEASE VISIT www.CUSTOMPC.ie

 

                          PLEASE INCLUDE YOUR ORDER NUMBER WHEN CREATING A SUPPORT TICKET

Welcome to our Support Help Desk

  • If have used the Help Desk previously then you can login to our support center using the same login details that you received in the past.
  • If you are using the Help Desk for the first time then you can submit a ticket, after this process you will receive a password to login to our support center.
  • You do not have to register to Submit a Ticket 
  • You Cannot use your credentials from our eCommerce sites to login to the Help Desk.

Do you need help?

  • For our Returns & RMA Portal Please Visit RMA.CUSTOMPC.ie
  • For Information on Connecting your Monitor to your PC Please visit FAQ-MONITORS
  • For Information on Reinstalling Windows Please visit FAQ-REINSTALLING
  • For Information on Packing a PC or Laptop For Returns Please Visit FAQ-PACKING
  • Submit a SUPPORT TICKET and you will get an email with your username & Password.

HELP DESK SUPPORT HOURS MONDAY TO FRIDAY FROM 9AM to 6PM EXCLUDING BANK HOLIDAYS & WEEKENDS

YOU CAN CREATE A SUPPORT TICKET 24x7 HOWEVER YOU WILL ONLY RECEIVE REPLIES OFFICE HOURS AS LISTED ABOVE

FOR AFTER HOURS SUPPORT PLEASE EMAIL SUPPORT.DESK@PCTECH.IE

AFTERS HOURS SUPPORT IS LIMITED AND YOU SHOULD CREATE A TICKET FOR FULL SUPPORT

AFTER HOURS SUPPORT IS FOR EMERGENCIES ONLY AS THE STAFF WILL NOT HAVE ACCESS TO YOUR SUPPORT TICKET OR ORDER INFORMATION

COLLECTION & RETURNS TAKE PLACE MONDAY TO FRIDAY ONLY DURING OFFICE HOURS ONLY AND NEVER ON SATURDAYS , SUNDAYS or BANK HOLIDAYS

FAILED COLLECTIONS ARE CHARGEABLE AT €15 AND ONCE A COLLECTION HAS FAILED OUR CARRIER RESERVES THE RIGHT TO REFUSE FURTHER COLLECTION REQUESTS